ek3333: Privacy Policy
This Privacy Policy explains how ek3333 (operating at ek3333.mobi) collects, stores, uses, and shares personal information when you use our platform. By creating an account or visiting the site, you agree to the practices described here. If you disagree with any part, please do not use the service.
1. Who We Are
ek3333 is an online gaming platform serving players in Bangladesh. We offer casino games, slots, crash games, and sports betting. Throughout this document, "ek3333", "we", "us", and "our" all refer to the platform and its operating entity. For any privacy-related questions, contact us through the 24/7 Live Chat available on ek3333.mobi.
2. Data We Collect
We only collect information that is necessary to run your account, process transactions, and comply with legal requirements. The main categories are listed below.
2.1 Information You Give Us Directly
- Full name and date of birth (required for age verification)
- Mobile number and email address
- bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals
- National ID Card (NID), Passport, or Driving Licence submitted during KYC verification
- Any messages you send to customer support via Live Chat
2.2 Information Collected Automatically
- IP address and approximate location (city-level)
- Device type, operating system, and browser version
- Pages visited, session duration, and in-game activity logs
- Cookies and similar tracking technologies (see Section 8)
2.3 Information From Third Parties
When you use a mobile payment service such as bKash or Nagad, the payment provider may share basic transaction confirmation data with us. We do not receive your full wallet credentials. Game providers such as Spribe, Ezugi, and Habanero send us round results and RTP logs for auditing purposes.
3. How We Use Your Data
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Name, mobile number, email, date of birth |
| Processing deposits and withdrawals | Payment method details, transaction amounts |
| KYC and identity verification | NID / Passport / Driving Licence, selfie where required |
| Detecting fraud and preventing money laundering | IP address, device fingerprint, transaction patterns |
| Calculating and paying bonuses (e.g. 175% first deposit bonus) | Account activity, deposit history, wagering records |
| Providing 24/7 Live Chat support | Chat transcripts, account status |
| Improving the platform (game performance, load times) | Anonymised session and click data |
| Sending service notifications (deposit confirmed, withdrawal processed) | Mobile number, email |
| Responsible gambling monitoring | Betting frequency, deposit patterns, self-exclusion requests |
We do not sell your personal data to any third party for marketing purposes.
4. Legal Basis for Processing
We process your personal data under the following legal grounds:
- Contract performance — to fulfil the account agreement and process your transactions.
- Legal obligation — to carry out KYC checks and anti-money-laundering (AML) duties.
- Legitimate interests — to detect fraud, improve security, and maintain platform stability.
- Consent — for optional marketing communications. You can withdraw consent at any time through Live Chat.
5. Sharing Your Data
ek3333 shares your data only where it is necessary or legally required. We never sell or rent your information.
5.1 Service Providers
We work with third-party vendors for payment processing (bKash, Nagad, Rocket, Upay, Bank Transfer), game delivery (Spribe, Ezugi, Habanero, Red Tiger, JDB, FA Chai), fraud detection, and cloud hosting. Each vendor is bound by a data processing agreement and can only use your data for the specific service they provide.
5.2 Legal and Regulatory Bodies
We will disclose information to law enforcement or regulatory authorities when we receive a valid legal request, or when we believe disclosure is necessary to prevent fraud or protect the safety of users.
5.3 Business Transfers
If ek3333 undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity. We will notify affected users through the email or mobile number on file before any such transfer takes effect.
6. How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Account registration details | Duration of account + 5 years after closure |
| KYC documents (NID, Passport) | 5 years from submission or account closure |
| Transaction records (deposits, withdrawals) | 7 years (financial compliance requirement) |
| Live Chat support logs | 2 years |
| Session and device logs | 13 months (rolling) |
| Marketing consent records | Until consent is withdrawn + 1 year |
7. Your Rights
You have the following rights regarding the personal data ek3333 holds about you:
- Access — Request a copy of the data we hold about your account.
- Correction — Ask us to fix inaccurate or outdated information.
- Deletion — Request erasure of your data, subject to legal retention obligations (e.g. KYC and transaction records).
- Restriction — Ask us to pause processing while a complaint is under review.
- Objection — Object to processing based on legitimate interests (such as profiling for responsible gambling).
- Withdraw consent — Opt out of marketing messages at any time, without affecting other services.
- Data portability — Receive your basic account data in a machine-readable format.
To exercise any right, contact us through 24/7 Live Chat. We aim to respond within 30 days. Identity verification may be required before we action a request.
8. Cookies and Tracking
ek3333 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used. The main types are:
- Essential cookies — Required for login sessions and security. Cannot be disabled without breaking the site.
- Analytics cookies — Help us understand which pages and games are popular. Data is aggregated and anonymised.
- Preference cookies — Remember settings such as language or last-played game category.
You can control cookies through your browser settings. Blocking essential cookies will prevent account login. Blocking analytics cookies will not affect your gameplay.
9. Security Measures
We use industry-standard technical and organisational measures to protect your data:
- TLS encryption for all data transmitted between your device and ek3333.mobi
- Encrypted storage for KYC documents and payment details
- Two-factor authentication available on your account settings
- Automated fraud monitoring that flags unusual login locations or transaction patterns
- Regular internal security reviews and access controls for staff
No system is entirely risk-free. If you believe your account has been compromised, contact Live Chat immediately so we can lock the account and investigate.
10. Minors and Age Verification
ek3333 is strictly for users aged 18 and above. During registration, we collect your date of birth and require KYC documents before your first withdrawal. If we discover that a user is under 18, we will close the account immediately, void any bonuses, and return deposited funds in line with applicable rules. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time — for example, to reflect new features, payment methods, or legal requirements. When we make material changes, we will notify you via the mobile number or email address on your account at least 14 days before the change takes effect. The "Last updated" date at the top of this page always shows the most recent version. Continuing to use ek3333 after the effective date means you accept the updated policy.
12. How to Reach Us
If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a concern, please use our 24/7 Live Chat on ek3333.mobi. Our support team handles privacy queries alongside general account questions and will escalate data-related requests to the appropriate team.
We do not publish an email address for privacy requests because Live Chat allows us to verify your identity quickly and respond faster than email.